FAQ

Q1: What printing services do you offer?

We provide a comprehensive range of printing services, including:

1. Computer forms printing
2. Thermal/ATM roll printing
3. Commercial
4. Packaging printing
5. Digital printing

Q2: What printing technology and equipment do you use?

We utilize two main printing technologies:

1. Offset Printing
2. Digital Printing

Q3: What type of packaging do you offer?

Our packaging services cover a wide range, including:

1. Pharmaceutical boxes
2. Cosmetics boxes
3. Food packaging boxes
4. Tissue boxes
5. Shopping bags
6. And more!

Q4: What file formats do you except for printing orders?

We accept files in the following formats:

1. Illustrator
2. IN design
3. PDF (High quality)

Q5: How can I request a quote for my printing project?

Customers can contact us 24x7 via phone, email, or in-person. Our sales team is available for consultations, and the estimation department will provide an official quote upon receiving the inquiry.

Q6: What is the typical turnaround time for printing orders?

Turnaround time depends on factors such as quantity, material availability, file accuracy, and finishing operations.

Q7: Are there any quantity discounts available for bulk printing?

Yes, we offer discounts for bulk quantities to accommodate the needs of our clients.

Q8: Can you assist with design services, or do I need to provide my own artwork, and what is the cost?

We have a team of graphic designers, and design charges depend on the complexity of the work.

Q9: What types of paper or materials are available for printing?

We use a variety of papers, including NCR reel, wood-free paper, thermal reels, food board, duplex board, coated paper, and uncoated paper.

Q10: Do you offer environmentally friendly or sustainable printing options?

Yes, we provide printing on recycled papers and use eco-friendly inks, especially for food industries. We prioritize minimizing material wastage.

Q11: How do you handle color accuracy in printing?

To maintain color accuracy, we employ qualified printers, have dedicated supervisors, conduct manual verification by a quality controller, use densitometers, and refer to shade cards from ink suppliers. Regular maintenance of our printing machines is also a priority.

Q12: What shipping options do you provide for printed materials?

We offer door-to-door services throughout the UAE, courier services, and exporting services for international clients.

Q13: Is there a minimum order quantity for printing services?

While we can accommodate small quantities, there will be minimum printing expenses.

Q14: Are there any specific file resolution or size requirements for printing?

High-resolution files are required, but there is no specific size requirement.

Q15: Can I request samples of previous print jobs to assess quality?

Certainly, we can provide samples upon request.

Q16: What payment methods do you accept for printing orders?

We accept various payment methods for printing orders, and the specific payment method is determined based on the information provided in the credit form. Once the customer fills the form, our team, along with the Accounts department, reviews it to establish the appropriate payment terms and conditions.

Q17: Can you handle large-scale printing projects?

Yes, we specialize in and focus on large-scale printing projects.